Circuit City Sucks

This is an email I just sent to Circuit City... enjoy

I bought this item a LONG time ago.

When it was shipped to me i opened it and I was sad to see that it was not the item i had bought. I followed your return policy online and when to a store to return the product. I first went to the Circuit City in Danbury CT, after getting to the customer service desk the service person took a long look at the product and gave it back to me. She explained to me that she could not accept the return. I showed her the part of the printed return slip from the internet that i could return in store to save shipping cost, and she still did not accept the return. I had to leave the store with the product I did not order still with me.

I was advised to go to another store, so I went to a store in orange CT, with the same response.

I was FORCED to mail back a product I did not order in the first place, I had to pay to mail it back, never mind the useless trips to two separate stores that did not help at all.

This is entirely unacceptable.

At this point I still do not have the product, or heard anything about it in emails or this online account. I have not received any money back to my account, so at this point, I have paid your store money and i have nothing.

I expect an answer to what is going on.

and I assure you that at no point in my life i will ever enter another Circuit City (physically or online). I will be a loyal customer to Best Buy.

UPC 704400022470 Dragon Ball Z: Season 5 Set/Dragon Ball Z: Season 5 Set/Anime / Japanimation/Popular Music (DVD)
DRAGON BALL Z: SEASON 5 SET

Qty: 1 Ordered

Qty: 1 Shipped: 05/28/2008

Qty: 1 Return Requested: 06/03/2008 Approve

today's date: 6/17/2008